Scott Bigelow, President of Bigelow Electrical seen here in a candid photo while working on a customer quotation. Scott is the third generation to work at Bigelow Electrical and has experienced many changes in the market for the company. The days when repairing an oil burner motor have given way to larger industrial repairs. The need for reliable power has increased and resulted in growth for the Standby Generator Division. OSHA Inspection and Workers Compensation Insurance requirements have made the Hoist & Crane Division more important to customer's facility management programs. Whatever the need, Bigelow Electrical puts the customer in charge for motor, pump, hoist and generator requirements.
George Hilditch, Shop Foreman of Bigelow Electrical. George has been with Bigelow since 1973, and has been "in the Business" all his life. George loves a challenge, he invites all to test his extensive knowledge, training, experience, and sense of urgency related to all aspects of DC & AC Electrical motor related problems, including rewinding. Everyone seems to know him, and he has contacts everywhere, doing "what it takes" to minimize the potential downtime for the Customer. George is extremely Customer oriented and understands that the Customer is the Boss. His idea of fun is curling up with a Technical Manual for a good read!
Thane Youngsma, Senior Generator Technician at Bigelow Electrical, Generator Division. Thane has been with Bigelow since 1994, previously offering support as an advisor to Bigelow while employed by a Regional Generator Distributor. Thane has 30 years experience with All Makes of Standby Generators. Starting with training by the United States Army, and constantly following up with continued Certified Factory Training schools from well respected manufacturers such as Onan, Kohler, and others. Thane's problem solving expertise lends itself well to his role of managing the Generator Division at Bigelow, while allowing him to frequently work at a Customer's location for the "tricky stuff", such as high temperature windings. Thane has a dedicated commitment to treating the Customer as the Boss with the sensitivity that goes along with Emergency Standby Power issues.
Steve Malburne, Sr. Hoist Technician at Bigelow Electrical, Hoist Division. Steve has extensive experience in all aspects of Bigelow Electrical including electric motor repair, pump repair, and some generator service. Steve's primary responsibility is to eliminate downtime for customer's hoist and crane related issues. Steve and his crew can troubleshoot problems with existing units, install new or replacement systems including free-standing C/M Loderail cranes. In all events - the Customer is the Boss.
Norm Faucher, Sales Manager of Bigelow Electrical out in front. Norm comes from an extensive background in Compressor and Motor sales and service. Easily adapted to the Service Agreement environment in Standby Generators and large capital requirements. Norm is very active in the Assoc. of Facilities Engineers where he is a CPE and FAFE. His Customer is the Boss philosophy fits in with Bigelow Electrical.
Bruce Fournier, Customer Service and Parts Counter Technician at Bigelow Electrical. Bruce is always ready to facilitate parts search to provide answers for Customer Repair Quotations and assist George in Repair Authorization Quotes. Bruce is always responsive to the Customer as the Boss.
